Policies

Refund Policy

We want you to be completely satisfied with your Mecoco purchase.

If you change your mind

If you are unhappy with your purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original saleable condition. You will receive a full refund (including postage costs), but we will not pay you the cost of the return postage. 

If the product is faulty

In the event that your product is faulty, does not match its description or does not perform its function, then a full refund (including postage costs) will be made. We reserve the right to ask for evidence and return of the product for further investigation. If returning, you will need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.

If the product is damaged

We take great care to ensure your purchase arrives in perfect condition, but if it doesn’t, we will either replaceit  or offer a full refund (including postage costs). We reserve the right to ask for evidence and return of the product for further investigation. If returning, you will need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.

To return purchases, please package the item securely and post it to:

TouchBase Glasgow
43 Middlesex Street
Kinning Park
Glasgow
G41 1EE

When the item has been returned to us, we will arrange for the refund to be made.

For any queries about your item or returns, please contact us by email at hello@mecoco.org or phone 01294 442275.

Privacy Policy

Mecoco has been part of the charity, Sense Scotland, since 2024. At Mecoco, our purpose is to provide opportunities for disabled people to experience the workplace regardless of how much support they need. We make and sell home fragrance products via our website, from our premises and at events and markets around the country. To find out what information we collect and how we use it, please see Sense Scotland’s privacy policy.