Sense Scotland
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Coronavirus – reduction in services


In light of the growing impact of the Coronavirus, Sense Scotland is reducing services.

We will continue to offer services to disabled people and their families but are working on the over-arching principle that our priority is the well-being of the people we support, our staff and volunteers. The following measures are being put in place to protect people and minimise the spread of the Coronavirus:

Supported Living Services will continue to be delivered as normal. Other services will be delivered at a reduced capacity. These are:

Respite, Children’s Services, Group Services, all TouchBase Services, Arts and Music and Hillview and Community Links.

If you receive a service from us, staff will explain what these decisions mean for you. Please appreciate that we are in an unprecedented situation and may not have the answers to all your questions at this time. 

The following will cease to offer face-to-face activities:

  • Early Years Programme
  • Family Advisory
  • One Giant Leap
  • Our Voice
  • Brownies
  • Partners in Communication

We are looking at other ways – online for example – of how these staff can support families who access these activities.

All of the above is under constant review and subject to change. Sense Scotland is continuing to follow all official advice and have a dedicated planning and response team in place to oversee us through this challenging time.

Click here for general information on the Coronavirus.

Frequently Asked Questions

What will happen to staff?

Staff who provide essential services and who are able to work (i.e. where there is no risk to their health or the health of people they support) will continue to do so. However, we may need to redeploy staff to services with the most need. In line with official advice, those who can work from home will be asked to do so.

I am very anxious about supporting my child at home for an extended period of time. What can you do to help?

Sense Scotland are looking at various ways we can support families during this time. Please keep an eye on our website and our social media channels for details. Our Family Advisory Service are open 9am-5pm. Call 0300 330 9292 or email:  

How long will this reduction in services last?

This is a developing situation and we will make decisions in line with official guidance.

How will I be updated with information?

Where a service provided by Sense Scotland has to change, we will speak to the family directly about it. General information on Coronavirus is available on Scottish Government and NHS Inform websites. Sense Scotland also has general information and advice including Easy Read information on the website.

Are your buildings closing?

No. We will continue to offer reduced services unless there is a risk to people we support and our staff.

Will TouchBase Glasgow remain open?

Yes, at a reduced capacity. TouchBase Glasgow’s Business Centre is closed, the café is closed to the public, but remains open for people we support and staff. The Milnpark St and Children and Families entrances will be open for use by our families.

Will your shops stay open?

Shops will remain open for the time being.

What about fundraising events? 

Events – including the Glasgow Kiltwalk – have been postponed until further notice. Keep an eye on our Facebook and website events pages for information and updates.

Are meetings with your organisation postponed?

Following advice to stop non-essential travel we will ask staff and partners we work with to have meetings via phone or video link where possible.

Who can I contact?

Our Family Advisory Service are open 9am-5pm. Call 0300 330 9292 or email: