GENERAL QUESTIONS -------------------------------
I work for a registered charity, is there a discount available?
Yes. If you are, or work for, a registered charity or community group we can offer you a 10% discount on our desk rental rates and meeting venue hire.
Do you have a car park?
The car park to the rear of TouchBase on Middlesex Street is dedicated to Blue Badge holders. There is a rear entrance to TouchBase from this car park. Please contact us in advance to reserve parking.
There is on street parking in Middlesex Street. Some parts of Milnpark Street and Portman Street have single yellow lines with loading restrictions. This means that parking is prohibited outside TouchBase main reception between the hours of 8am and 6pm weekdays and Saturdays. There is ample on street parking nearby in the surrounding area but no designated disabled parking bays.
Is your building accessible?
Yes TouchBase is fully accessible. The enriched visual and physical environment we have created includes level access, passenger lift, personal care facilities and wide corridors which means the building can be used just as easily by disabled people as non-disabled people. A copy of our full TouchBase accessibility guidelines is available on request.
ROOM & VENUE HIRE -------------------------------
What is your largest meeting room?
Room 306 is our largest room and holds up to 60 people theatre style.
How do I pay for my booking?
We will send you an invoice after the event.
Will I be charged if I cancel my booking?
Yes, the following charges apply to all cancelled room bookings: More than 2 weeks less than one month - 10% of room hire charge Less than two weeks - 50% of room hire charge Less than 2 working days - 100% of room hire charges
Can I view the meeting rooms before booking?
Yes, we would be happy to show you around and discuss your specific requirements.
When can I arrive to set up?
For full day or morning events access can be arranged from 8am onwards. For afternoon or evening events early access will depend on availability of room. Please contact us to discuss this.
Is there internet access available in the meeting rooms?
Yes, internet access can be arranged for meeting facilitators. Wireless connection is available to all in our Courtyard Café.
Can I bring my own catering?
Our in-house catering service offers a range of catering options at very reasonable prices which is why it's the only catering service we allow in our meeting rooms. Our booking form provides details of standard catering options. However we would be happy to discuss alternative catering options with you. We also have a community café where guests can buy lunch again at very reasonable prices.
Can I hire IT equipment?
Yes. Laptops, data projectors and PA system are available for hire for full or half day, rates can be found on the booking form. TV/video/dvd, flipchart and induction loop are included in room hire charge. All equipment is subject to availability.
SERVICED OFFICES -------------------------------
Can I meet with clients at TouchBase?
Definitely. You can either meet with clients in our informal Courtyard Cafe or, if you're looking for a more formal space, you can hire one of our meeting rooms for a discounted price. As a serviced office client we also offer you the opportunity to hire a small sized meeting room by the hour for an unbeatable charge of £6 - subject to availability. How does the mail manager work?
You can use our TouchBase address for trading purposes or personal use on your business cards, websites and any form of marketing material. Mail is then either held for collection or forwarded on to your preferred location at cost of postage plus a 15% administration charge. How does the call answering service work?
Our reception desk puts all calls through to your desk during office hours. If you are not in the office, the receptionist will take a message that'll be sent to you in an email. There's no voicemail option out of office hours. How long do I have to commit to TouchBase's serviced offices? A desk at TouchBase can be hired for a minimum period of 6 months, thereafter cancellable on 1 months' notice in writing. If you're renting a desk for a part of the week, you can change your designated workday(s) in consultation with our team. We will then try our best to arrange our service to your convenience. What secretarial services are available to TouchBase clients?
As a TouchBase serviced office client you can access a wide range of secretarial services including copying, typing, faxing, laminating, binding, presentations etc. You can also hire presentation equipment.
ARTS RESOURCES -------------------------------
I am an arts / music tutor and looking for a workshop space. Can I hire a space at TouchBase?
Our art suites are ideal spaces to hire when you're hosting a workshop to a group of up to 20 people. All spacious suites are flooded with natural light during the day and are equipped with easy accessible wash basins. Our music suite makes a great function for music tuition for up to 15 people.
We are a community group and looking for a rehearsal space. Can I hire a space at TouchBase?
Our multipurpose room is an ideal rehearsal space for theatre and dance companies. The room measures approximately 74 square meters and is flooded with natural light during the day.
If you're question is not listed above, please contact us with your query.